Advancing Healthcare into the Future – Manila Newsletter

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Medical City’s home care program encompasses a wide range of healthcare services provided in the patient’s home with the aim of maintaining the maximum level of patient function, health and comfort.

Celebrating 54 years of service, The Medical City (TMC) has become a pioneer in providing excellent, high-quality healthcare to the people it serves, what the institution has referred to over the years as its patient partners. . TMC continues to pursue its vision, “to always be a leader in the way Filipinos think, feel and behave when it comes to health.” This commitment from TMC has enabled the institution to be responsive and meet the ever-changing challenges of the industry.

TMC is no stranger to pushing the boundaries of service for its patient partners. In 1996, she pioneered the establishment of outpatient clinics in key locations in Metro Manila and surrounding areas. Since then it has opened more than 50 clinics, expanding outside the metro to include other areas in Luzon, as well as one in Iloilo, perfecting its approach to the organization and operation of clinics and reaching more patients.

These clinics are part of the TMC business consisting of a flagship healthcare complex, The Medical City Ortigas in the Pasig business district, Metro Manila and four provincial hospitals – TMC South Luzon, TMC Clark, TMC Pangasinan and TMC Iloilo. The TMC Network has also propelled its brand onto the global stage, through the ownership and operation of the Regional Medical City of Guam (GRMC), the first and only private hospital in Guam. These efforts have made TMC the largest healthcare network in the country today.

Whatever the era, The Medical City remains committed as a healthcare facility to meeting the health needs of its patients.

When the whole country was plunged into the COVID-19 pandemic, hospitals across the country found themselves busy treating suspected and then confirmed cases of people infected with the virus. When the cloud of uncertainty surrounding the then novel coronavirus set in, it became clear that while COVID-19 was definitely a priority, other diseases could no longer take a back seat. For TMC, it was about constantly meeting the needs of its patients.

Dr Eugenio Jose F. Ramos, President and CEO of Medical City

“The focus was on that, but I think it’s a resilience feature,” Dr. Eugenio Jose F. Ramos, president and CEO of TMC, told the Manila Bulletin. “As you go through the fear, my responsibility was to make sure that we took care of the patients but at the same time, we also tried to overcome the uncertainties, making sure that our doctors and nurses were also safe.”

It was, he adds, to take care of patients who have trusted TMC for a very long time. For this, the first medical institution had to adapt to the ever-changing healthcare landscape. “What are we going to do with the patients who don’t have COVID? Dr Ramos said, referring to sick people who were reluctant to go to the hospital for fear of contracting the virus.

The solution – bring healthcare to where its patients are with innovative solutions such as TMC Care, Anytime, Anywhere.

“There is no going back to what it was before,” continues Dr Ramos. And for TMC, that means developing a model of health care that prioritizes what it calls the first line of real care – the home. TMC Care, Anytime, Anywhere is a model that combines teleconsultation as well as actual patient home visits by some of its physicians.

Jose Xavier “Eckie” B. Gonzales, Chairman of the Board of Directors of Medical City

“We have partners here,” says Jose Xavier “Eckie” B. Gonzales, president of TMC, to the Manila Bulletin. “There’s ActivCare, which is geared towards palliative care, if you’re very sick but don’t want to stay in the hospital over time because you want to be with your family. Then we also partnered with Home Healthlink Innovations Inc., which is mainly geared towards COVID care and gradual hospital care. These things have enabled us to deal with this new wave and provided a more structured way to deal with COVID. “

“Now we have a unified hospital system anchored on a very robust computer system [information technology]Gonzales continues. “The new system was launched around mid-year. It has been very successful in moving the hospital towards transparent information exchange.”

The new hospital system was an integral part of the final phase of TMC’s digital transformation journey. It introduced improved features and functionality into TMC’s core IT systems and implemented a more robust, flexible and efficient system to enable key hospital processes and services.

Strengthening the capacity of TMC to manage information through cutting-edge technology has been essential to implement a healthcare system ready to meet the challenges of the new normal, where a hybrid of physical and virtual care has enabled make sure every patient is sticking to it. This TMC model calls it Brick and Click and it combines the best elements of in-person and virtual care.

Use The Medical City’s TeleConsult service to connect with your doctors and get the medical advice you need from the safety of your home.

“We have to maintain our excellent quality of service, that’s the most important thing,” says Gonzales. “The key phrase of our mission and vision is to always keep patients front and center and provide them with more valuable service – this is the essence of partnering with patients. “

With all of these innovations already in place, patient partners can only expect the best from The Medical City in the years to come. The future of the Philippine healthcare landscape will always be rosy and optimistic with major players like TMC doing their best to provide expert care, cutting-edge medical technology and constant innovation for its key stakeholders.


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